Terms & Conditions

Introduction

Welcome to KE Company Online ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website, www.kecompany.online, and the purchase of our consulting, advisory, and business lab services (collectively, the "Services"). By accessing our website or purchasing our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

Definitions and Legal Status

"Client," "You," "Your" refers to the individual or entity purchasing our Services.

"Services" refers to the digital knowledge services provided by KE Company Online, including but not limited to online consulting sessions, advisory meetings, digital reports, business lab access, templates, courses, and other digital deliverables.

"The Act" refers to the relevant South African legislation, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Consulting and Advisory Services

Our Services are provided for informational and educational purposes only. They do not constitute legal, financial, or professional advice of any kind. You acknowledge that you are solely responsible for your use of any information or results obtained from our Services. We make no guarantees regarding specific business outcomes.

Intellectual Property

All content provided as part of our Services is the intellectual property of KE Company Online or our licensors and is protected by the South African Copyright Act, 1978. You are granted a non-exclusive, non-transferable license to use these materials for your personal or internal business purposes only. You may not share, resell, distribute, or publicly post any of our materials without our express written consent.

User Accounts

To access certain Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

Payments and Fees

All fees for Services are as posted on our platform(s). Prices displayed include Value-Added Tax (VAT) where applicable. Payments are processed through third-party payment processors utilizing secure payment systems compliant with accepted technological standards as required by Section 43(5) of ECTA. By providing a payment method, you authorize us (or our processor) to charge your payment method for the total amount of your purchase.

Cooling-Off Period and No Refunds Policy

7.1 Your Rights under ECTA

Section 44 of the Electronic Communications and Transactions Act 25 of 2002 generally provides consumers with a right to cancel any transaction and receive a full refund within 7 days of conclusion of the agreement or receipt of goods.

7.2 Exemption Applicable to Our Services

In terms of Section 42(2) of the ECTA, the cooling-off right does not apply to electronic transactions:

• (d) for services which began with the consumer's consent before the end of the seven-day period;
• (f)(iii) where the goods by reason of their nature cannot be returned; or
• (g) where audio or video recordings or computer software were unsealed by the consumer.

7.3 Our Policy

By purchasing our Services, you acknowledge that:

• You consent to the immediate performance of the Services (e.g., access to digital content, scheduling of consultations) prior to the end of the 7-day cooling-off period.
• The Services consist of digital knowledge and intellectual property that cannot be "returned" once accessed or delivered.
• Accordingly, you waive your right to the cooling-off period under Section 44 of the ECTA. All sales are final and we do not issue refunds.

Dispute Resolution and Service Correction

While we do not offer refunds, your satisfaction is important to us.

Service Correction: If you believe that a Service you purchased was not rendered as described (e.g., a technical failure, a missed consultation, or content not matching the description), you must notify us in writing at info@kecompany.online within 7 days of the purchase date.

Goodwill Remediation: Upon receiving your notice, we will investigate the issue in good faith. If we determine that the Service was not provided as agreed, we will work with you to correct the issue. This may include, at our sole discretion:

• Providing access to the correct or missing materials.
• Rescheduling a missed or faulty consultation session.
• Offering alternative or replacement Services of equivalent value.
• Providing a credit towards future Services.

This service correction process is a gesture of goodwill and is the sole remedy available to you. It does not constitute an exception to the "No Refunds" policy.

Limitation of Liability

To the maximum extent permitted by South African law, KE Company Online shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability to you for any claim arising from these Terms or the Services is limited to the amount you paid to us for the specific Service giving rise to the claim.

Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of Johannesburg, South Africa.

Alternative Dispute Resolution

If a dispute arises, we may attempt to resolve it through the Arbitration Foundation of South Africa (AFSA) or the relevant Ombud scheme before resorting to litigation.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. It is your responsibility to review the Terms periodically.

Contact Us

If you have any questions about these Terms, please contact us at: